Secure video visits provide access to care when circumstances won't allow you to visit our office in person. Telemedicine visits are appropriate for medical care that does not require hands-on physical examination, procedures or x-rays. Some examples include:
1. Schedule a telemedicine appointment.
Call our office to schedule a telemedicine appointment. Our intake staff will verify your insurance and your regular visit co-pay amount. For patients who prefer private pay our cash pay prices for a regular office visit will be quoted at this time.
2. Confirm your information.
Look for an email or text from your doctor with a link to log into our Chiron Health telemedicine platform to confirm your information using your favorite device. The link you receive for your first video visit will invite you to download the free Chiron Health telemedicine app on your computer, tablet or smartphone.
3. See your provider.
Log in 15 minutes before your video visit and come prepared with questions for your provider.
You must call our office to schedule your telemedicine visit. Depending on your symptoms or health status we may need to see you in our office first before establishing follow-up visits online.
Video visits are typically covered by your regular health insurance. Our office will verify benefits as with a usual office visit. As recommended for all healthcare visits, you should always reach out to your insurance company to confirm specific coverage information.
Yes! The video technology uses bank-grade encryption. However, please make sure your WiFi is secure/password protected and find a quiet, private place in your home or office for your appointment.
You can use a computer, tablet or smartphone (iPhone, iPad and Android devices) once you have downloaded the Chiron Health app onto your mobile device. Mobile devices are best so that you can easily adjust the camera in a way your physician can see the affected area of your foot or ankle.
Wifi or a wired ethernet connection is strongly preferred for a great video visit experience.
This will cut down on background noise and keep the conversation with your provider private.
Performing this check prior to logging on will ensure you and your physician can see and hear each other during the video visit. It will also avoid having to cancel the telemedicine visit due to communication difficulties.
You will have time to complete the login prompts, make your co-pay and acknowledge informed consent before joining your physician online at your scheduled appointment time.
After joining the video visit discuss anything you normally would during a normal office visit. Your physician can address your concerns and answer your questions in a secure, HIPAA compliant, face to face physician visit just as they normally would.
If you haven't used the opportunity to create a Patient Portal account with our practice we encourage you to do so now. After the telemedicine visit your physician will complete the clinical documentation in your electronic health record just as they always do. Having a Patient Portal account with us will make it so much more convenient to access your lab and test results, medical records, prescriptions and other medical records information that you may need to access in the future or share with your primary care physician or another specialist.